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Serving Marco Island and Naples

Frequently Asked Questions

Quick answers about renting beach and baby gear for Marco Island and Naples stays.

Delivery fee

Check your delivery address

Enter your vacation address to see the delivery fee before you book. Delivery includes both drop-off and pickup.

* Delivery fees vary by reservation date.

Start typing, then choose a suggested address.

Where do you deliver?

We deliver throughout Marco Island and Naples, including vacation rentals, condos, hotels, and homes.

How do delivery and pickup work?

Customers choose their delivery and pickup dates and time windows when booking. We’ll text the day before your trip to confirm and give you a more exact estimated time within your selected window. We do everything we can to make delivery and pickup smooth, punctual, and easy around your travel plans.

Do I need to be present for delivery or pickup?

Most of the time, no. For houses, we can usually leave everything by the front door. Hotels are typically very accommodating, though each hotel has its own process, such as bell desk, front desk, or loading dock delivery. Condos can be a little different because every building has its own rules for access, elevators, front desks, and whether items can be left anywhere. We deliver to local condos all the time and are familiar with many of their processes. Sometimes customers meet us downstairs, and other times we can bring everything directly up to the condo. Whatever the situation is, we’ll work with you and make it as easy as possible.

Can I start a reservation before I know my exact address?

Yes. You can start building your cart and choosing your rental items before you know the exact delivery address. Your reservation is not fully booked until the delivery address is entered at checkout and payment is submitted.

Is the gear cleaned before delivery?

Yes. Every item is carefully cleaned and inspected before delivery. We use baby-safe, non-toxic, unscented cleaning products whenever possible, and many items are steam cleaned for an extra level of care. We’re meticulous about cleanliness because we know these items are being used by babies, toddlers, and families on vacation.

Can I change or cancel my reservation after booking?

Yes. You can make changes to your reservation through My Reservations on our website, or you can contact us and we'll be happy to help. Customers can add items to an existing order when those items are available. Cancellations made at least 48 hours before the reservation start time are eligible for a full refund. Cancellations made with less than 48 hours' notice are not refundable.

Do you offer same-day or next-day delivery?

Yes, when our schedule and inventory allow. Same-day delivery is usually available with at least 4 hours’ notice, and next-day delivery is welcome too. The website will show the available delivery windows when you choose your dates.

What happens if my flight is delayed or my travel plans change?

We know travel plans can shift, especially with flights, check-in times, and kids in the mix. If something changes, just contact us and we’ll help adjust your delivery or pickup. We’re here to make sure you have everything you need when you need it.

Do I need to bring sheets, batteries, or anything extra?

No. Rental items arrive ready to use. Cribs, Pack ’N Plays, bassinets, rollaway beds, and similar sleep items include a fitted sheet, and items that require batteries include batteries. You do not need tools or complicated setup for any rental items.

Do you have a minimum rental period or minimum order amount?

No. There is no minimum rental period or minimum order amount. You can rent exactly what you need for the dates you need it.

How far in advance should I book?

We recommend booking as early as you can, especially during busy travel weeks, holidays, and spring break. Booking ahead gives you the best chance of getting exactly the items and delivery windows you want. That said, we’re often able to help with last-minute reservations when inventory and scheduling allow.

Is there a delivery fee?

Delivery is free on Marco Island. Some Naples addresses may have a delivery fee depending on location. You can check your address in the delivery fee checker or enter your delivery address at checkout to see the exact delivery fee before booking.

When do I pay for my reservation?

Payment is required at booking. Your items and delivery window are reserved once checkout is complete and your payment is submitted.

Do you deliver to the beach, airport, or public places?

Most deliveries are made to homes, vacation rentals, condos, and hotels. We do not deliver directly to the beach because beach parking, access, and setup locations can change quickly. We can deliver to Marco Island Executive Airport and Naples Airport by arrangement, but we do not deliver to the Fort Myers airport. If you need delivery to another location, contact us and we’ll let you know what’s possible.

Do I need to wash sheets or clean items before pickup?

No. You do not need to wash sheets or clean rental items before pickup. We’ll collect the items and handle all cleaning after each rental using our own cleaning process and products.